Who we are: Regency Investment Services is a Limited Company registered in England & Wales (registration number 1409821) whose registered address is at 189 High Street, Egham, Surrey, TW20 9ED.
Why we need your details: Regency Investment Services collect and use your personal details, which can include telephone numbers, address and e-mail, so that we can process one of the following:
- Provide you with financial advice
- Reply to any requests for information that you ask us for
- Clarify any particular query
- Supply details of any product or service that we believe may meet your needs
- Cross check any information that we receive with that held on our database.
How we receive the information: The information that we hold may be supplied by you directly to us by telephone, face to face meeting or e-mail. We class this as being 'personally identifiable information', which means it can be used to identify you, personally.
Who has access to this information? Your 'personally identifiable information' details will be kept within Regency Investment Services Limited organisation until such time as we decide that they should be removed. Your details will not be sold or otherwise disposed of to any third party.
Google Analytics: This website uses Google Analytics, a web analytics service provided by Google, Inc. Google Analytics sets a cookie in order to evaluate your use of our website and compile reports for us on activity of our website.
How do I restrict or delete cookies? The cookies we use are essential for parts of the website to operate, some may have already been set. You may delete and block all cookies from this website, but please be aware that restricting or deleting cookies may impact on the functionality of the website. Your web browser may allow you to restrict or delete cookies set by this website. The Help function within your browser should tell you how. Alternatively, you can visit www.allaboutcookies.org which provides general information about cookies and how you can manage cookies on your computer.
Use of Third Party Testimonial Gatherers: At certain times we may ask our clients consent to provide online testimonials or reviews about the service they have received from Regency Investment Services. We always protect our clients' identity by ensuring that actual names are not provided in the reviews.
How Secure are your details? When you register your details, we will take all reasonable steps to keep these details secure and free from unauthorised access by use of technology and internal systems which will be updated as new technology becomes available and is appropriate to our systems.
Removing or changing your information: If you wish to change the information that we hold for you, please contact the relevant office or, if you have registered your profile on our website, please go to www.regencyinvestment.com
If you wish to have your information removed from our database either permanently or temporarily, please contact us. Due to our Regulatory obligations & Legal responsibilities, there may be occasions where we are unable to delete records. We will discuss this with all clients who request any data to be deleted.
Making a complaint about the way in which your data is stored or used: In the unlikely event that you have a complaint about the way in which your details are used or stored by this company, please contact:
Mrs Dominique Vinecombe, Regency Investment Services, 189 High Street, Egham, Surrey, TW20 9ED. If you simply have a query about any aspect of this policy or wish to have any part of it clarified, please contact us.