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Our service levels

What you can expect from us

For both wealth management and financial planning, Regency Investment Services offer a clear and straightforward service structure based on agreed minimum levels of service.

Download our comprehensive Service Level document now.

At entry level, our service is standardised for efficiency and at higher levels, it is tailored to meet the individual needs of each client.

Our team of highly qualified advisers has specialist knowledge in complex financial areas such as retirement options, inheritance tax planning and wealth management. 

What do we expect from you

In order that we can provide you with the service outlined above, we would ask that you:

  • Automatically inform us of any material change in your personal or financial circumstances.
  • Respond promptly to any communication, where possible, and let us have any information that we require as soon as practicable.
  • Provide us, where possible, with an e-mail address that can be used for general communication including transmission of some sensitive data.
  • Confirm acceptance of our fees in writing prior to us undertaking any work on your behalf.

Let us know as soon as possible if you feel that our service falls below the standards set out in this document.

Ensure any invoices for our fees are met within 30 days.


Our business only grows through personal and professional recommendations and we would ask that you do not keep us a secret!

If you feel that we have done a good job for you then it is likely that we could perform a similar service for friends or colleagues. Please feel free to provide our details to anyone who you think might benefit from the services that we offer.

Get in touch

Regency Investment Services Ltd is authorised and regulated by the Financial Conduct Authority. Financial Services Register No: 125678 http://www.fca.org.uk/register.

Regency Investment Services Ltd Registered Address: 189 High Street, Egham, TW20 9ED. Registered in England & Wales, No. 01409821.

Neither Regency Investment Services Ltd nor its representatives can be held responsible for the accuracy of the contents/information contained within the linked site(s) accessible from this page.

The Financial Conduct Authority does not regulate National Savings or some forms of mortgage, tax planning, taxation and trust advice, offshore investments or school fees planning.

The Financial Ombudsman Service (FOS) is an agency for arbitrating on unresolved complaints between regulated firms and their clients. Full details of the FOS can be found on its website at http://www.financial-ombudsman.org.uk.

The information contained within this site is subject to the UK regulatory regime and is therefore targeted primarily at consumers based in the UK.

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