Client Service

Client Service Levels

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> For both wealth management and financial planning, Regency Investment Services offer a clear and straightforward service structure based on agreed minimum levels of service.

> At entry level, our service is standardised for efficiency and at higher levels, it is tailored to meet the individual needs of each client.

> Our team of highly qualified advisers has specialist knowledge in complex financial areas such as retirement options, inheritance tax planning and wealth management.


What are our service levels?


   Services

  Premier

  Executive

  Select

  Plus

  Select

(transaction   
based service)
  Adviser led meetings      2 p.a 1 p.a biennial           
  Office based meetings      team                      
  Client location meetings                                      
  Administrative support      named     individuals team team team
  Investment committee
  research 		                             prescribed investment solutions
  Active portfolio
  restructuring/rebalancing 		                                     
  Portfolio valuations      2 p.a. 2 p.a. 1 p.a. 1 p.a. with accompanying investment analysis  
  Annual newsletter                                      
   Yearly tax briefs                                      
  Advice on cash
  management 		                                     
  Triangluar services with
  other professionals 		                                     


Additional services are available for an appropriate fee



What do we expect from you?

In order that we can provide you with the service outlined above, we would ask that you:

> Automatically inform us of any material change in your personal or financial circumstances.

> Respond promptly to any communication, where possible, and let us have any information that we require as soon as practicable.

> Provide us, where possible, with an e-mail address that can be used for general communication including transmission of some sensitive data.

> Confirm acceptance of our fees in writing prior to us undertaking any work on your behalf.

> Let us know as soon as possible if you feel that our service falls below the standards set out in this document.

> Ensure any invoices for our fees are met within 30 days.


Finally, our business only grows through personal and professional recommendations and we would ask that you do not keep us a secret!

If you feel that we have done a good job for you then it is likely that we could perform a similar service for friends or colleagues. Please feel free to provide our details to anyone who you think might benefit from the services that we offer.